Player Wellbeing
Gaming should always be fun — a form of entertainment, not a source of stress or financial pressure. At Jiliph, we take responsible gaming seriously. We provide every Filipino player with the tools, information, and support needed to keep their gaming experience healthy, enjoyable, and within their personal limits.
Age Restriction
If you are a parent or guardian and suspect that a minor is attempting to access the Jiliph platform, please contact our 24/7 support team immediately. We will act swiftly to investigate and suspend any account found to be held by an individual under 21 years of age. Any balance in such an account will be handled in accordance with applicable Philippine regulations.
We also strongly encourage parents and guardians to use parental control software on shared devices to prevent underage access to online gaming platforms. Keeping gaming out of reach of minors is a shared responsibility — and Jiliph is committed to doing its part.
Our Commitment
Six pillars of responsible gaming that every Jiliph player benefits from — automatically, from day one.
Set daily, weekly, or monthly deposit limits directly from your Jiliph account settings. Once a limit is set, it takes effect immediately. Increasing a limit requires a mandatory 24-hour cooling-off period — so your future self always has a say. This tool is especially useful for players in Manila, Cebu, and Davao who want to keep their gaming budget predictable and stress-free.
Jiliph lets you set a maximum session duration so the platform will remind you — or automatically log you out — when your chosen play time is up. It is easy to lose track of time when you are deep into a game of Plinko or a live dealer round. Session limits help you stay in control without having to watch the clock yourself.
Need a short break from gaming? Jiliph's cooling-off feature lets you pause your account for a defined period — from 24 hours up to 6 weeks. During a cooling-off period, you cannot log in, place bets, or make deposits. Your account and balance remain safe, and you can return refreshed when the period ends.
If you feel that gaming is becoming a problem, Jiliph's self-exclusion tool allows you to permanently or temporarily close your account. Self-exclusion periods range from 6 months to permanent closure. Once activated, Jiliph will also suppress all marketing communications to you. This is one of the most powerful tools available — and we make it easy to use, not hard to find.
Jiliph can send you periodic in-session pop-up reminders showing how long you have been playing and how much you have wagered in the current session. These reality checks are a gentle nudge to pause, reflect, and decide whether to continue. You can set the frequency of these reminders from every 15 minutes to every 2 hours.
Our dedicated support team is available around the clock to assist players who have concerns about their gaming behavior. Whether you want to activate a limit, request self-exclusion, or simply talk to someone, our team is trained to handle responsible gaming matters with care, confidentiality, and zero judgment. Reach us anytime through live chat inside your Jiliph account.
Self-Exclusion
Activating self-exclusion takes less than two minutes. Here is how to do it step by step.
Go to jiliph.org/login and sign in with your registered email and password. Make sure you are on a secure, private device before proceeding.
Click on your profile icon in the top-right corner of the screen and select "Account Settings" from the dropdown menu.
Inside Account Settings, find the "Responsible Gaming" tab. This is where all your limit and exclusion tools are located in one place.
Select "Self-Exclusion" and choose your preferred duration — 6 months, 1 year, 3 years, or permanent. Read the confirmation details carefully before proceeding.
Click "Confirm Self-Exclusion." Your account will be locked immediately and you will receive a confirmation email. All marketing from Jiliph will stop within 24 hours.
If you encounter any difficulty activating self-exclusion, contact our 24/7 support team via live chat. They can activate it on your behalf immediately, no questions asked.
All Available Tools
Every Jiliph player has access to these responsible gaming controls at no cost, at any time.
Cap how much you can deposit in a single day. Resets at midnight Philippine time.
Set a rolling 7-day deposit ceiling. Increases require a 24-hour waiting period.
Control your monthly gaming budget. Ideal for players who prefer a fixed monthly spend.
Set a maximum amount you are comfortable losing per day, week, or month before play is paused.
Automatically end your session after a set duration. Available in 15-minute increments.
Periodic pop-up reminders showing your session time and total wagers so far.
Pause your account for 24 hours up to 6 weeks. Account and balance are preserved.
Temporarily or permanently close your account. Takes effect immediately upon confirmation.
Self-Assessment
Answer these questions honestly. If you find yourself saying "yes" to several of them, it may be time to use one of Jiliph's responsible gaming tools — or to reach out for support.
This is not a clinical diagnostic tool — it is a simple self-check to help you reflect on your gaming habits. Be honest with yourself. There are no right or wrong answers, only your own truth.
Do you find yourself spending more money on gaming than you originally planned, even after telling yourself you would stop?
Have you ever borrowed money — from family, friends, or through a loan — specifically to fund your gaming activity?
Do you feel restless, irritable, or anxious when you are not able to play, or when you try to cut back on gaming?
Have you ever lied to someone close to you — a partner, parent, or friend — about how much time or money you spend on gaming?
Do you find yourself chasing losses — continuing to play in an attempt to win back money you have already lost?
Has gaming started to affect your work, studies, relationships, or daily responsibilities in a negative way?
Do you use gaming as a way to escape from stress, problems, or difficult emotions rather than purely for entertainment?
Have you tried to stop or reduce your gaming before, but found it difficult or impossible to follow through?
External Support
Jiliph supports the responsible gaming framework established by PAGCOR and encourages players who need additional help to reach out to these organizations.
The Philippine Amusement and Gaming Corporation (PAGCOR) operates a national responsible gaming program that includes player education, self-exclusion registries, and support for problem gamblers. PAGCOR's Responsible Gaming Framework sets the standards that licensed operators like Jiliph are required to follow. Players can contact PAGCOR directly to register for the national self-exclusion list, which applies across all PAGCOR-regulated gaming venues and platforms in the Philippines.
The National Center for Mental Health (NCMH) in Mandaluyong City provides mental health services to Filipinos, including counseling and support for behavioral addictions such as problem gambling. If you or someone you know is struggling with gambling-related issues, the NCMH Crisis Hotline is available 24/7. You can reach them at their published hotline numbers, which are available on the NCMH official website. Seeking professional help is always the right move.
Gamblers Anonymous (GA) is a fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem and help others recover from a gambling problem. GA has active chapters in Metro Manila, Cebu, and other major Philippine cities. Meetings are free, confidential, and open to anyone who has a desire to stop gambling. GA follows a 12-step recovery program and has helped thousands of Filipinos reclaim their lives.
Jiliph is designed to be a fun, entertaining platform for Filipino adults who choose to game responsibly. We genuinely care about the wellbeing of every player on our platform — from Quezon City to Davao, from Makati to Cebu. If gaming ever stops being fun for you, please use our tools, talk to our team, or reach out to one of the organizations listed above. You are never alone, and help is always available. Remember: the best bet you can ever make is on yourself.
Play Smart, Play Safe
Join the Jiliph community and enjoy Plinko, Color Game, Live Dealer, and more — with the peace of mind that comes from knowing your limits are always in your hands. Register today and set up your responsible gaming preferences from day one.
Must be 21 years or older to register. Play responsibly. Gaming can be addictive — know your limits.